International Training on Improving Public Service Delivery
Enhance public sector efficiency, accountability, and citizen trust by learning modern strategies for effective service delivery. This course equips professionals with practical tools, frameworks, and best practices to improve governance and optimize public services.
Course Objectives
Understand principles and frameworks for effective public service delivery.Gain knowledge of governance structures and policy mechanisms that support efficient services.Learn digital transformation and e-governance tools to improve accessibility.Strengthen capacity in performance measurement and accountability.Foster collaboration between government, private sector, and civil society for improved outcomes.Apply practical solutions to common challenges in public service delivery.What You Will Learn
Public service delivery models and best practices.Policy-making and institutional frameworks that enhance service provision.Utilization of digital technologies and data-driven decision-making.Citizen and stakeholder engagement strategies.Performance management and accountability improvements in the public sector.Target Participants
Government officials, policymakers, public sector managers, administrators, local government leaders, municipal planners, service delivery coordinators, public agency professionals, civil society representatives, development partners, academics, researchers, and consultants engaged in governance and institutional strengthening.
Training Style
Interactive and practical learning through PowerPoint presentations, lectures, case studies, field visits, breakout sessions, guest speakers (both in-person and online), and group discussions to provide real-world insights.
Training Modules
| No | Module | Details |
|---|
| 1 | Foundations of Effective Public Service Delivery | Understanding principles and challenges, governance structures, sustainable public administration, performance measurement, citizen-centric service design. |
| 2 | Institutional Reforms and Public Sector Modernization | Public sector reform strategies, strengthening institutional capacity, decentralization, transparency, anti-corruption, policy development frameworks. |
| 3 | Digital Transformation and Innovation in Public Service Delivery | E-Government, digital governance, data analytics, AI, smart cities, open data, digital inclusion, cybersecurity, citizen engagement. |
| 4 | Public-Private Partnerships (PPPs) and Collaborative Approaches | PPP models, financing innovations, civil society participation, multi-stakeholder collaboration, addressing PPP challenges and risks. |
| 5 | Monitoring, Evaluation, and Continuous Improvement | Key performance indicators (KPIs), M&E frameworks, data-driven decision-making, feedback mechanisms, adaptive strategies for resilient services. |
General Notes
Training manuals and additional reference materials provided.Certificate awarded upon successful completion.Tailor-made courses available for organization-specific needs. Contact: info@ecasiafrica.orgPayment should be sent to the bank account before training; proof of payment emailed to the above address. Enroll Now
About ECAS Institute
The ECAS Institute delivers independent training, research, and consulting services focusing on climate change, resilience building, carbon markets, renewable energy, nature-based solutions, biodiversity conservation, agriculture, and food systems. Based in Nairobi, Kenya, ECAS works across Africa and globally with partners from the UK, Denmark, Italy, Sweden, Germany, and the USA.
