Dispute Resolution & Negotiation Training
International Training on Mediation, Arbitration, and Effective Negotiation Strategies
Course Background
Conflicts and disputes arise in business, government, legal settings, environmental management,
and community relations. When mismanaged, disputes can escalate into costly legal battles,
damaged relationships, and operational disruptions.
This ECAS Institute course equips participants with practical and advanced skills in dispute
resolution and negotiation, focusing on Alternative Dispute Resolution (ADR) mechanisms such
as mediation, arbitration, and conciliation, alongside principled negotiation techniques
that promote fair and sustainable outcomes.
Course Objectives
Understand core principles of dispute resolution and negotiationApply practical negotiation techniques for win-win outcomesDevelop communication and emotional intelligence for conflict managementUnderstand mediation, arbitration, and ADR mechanismsAnalyze disputes in workplace, business, legal, and environmental contextsApply legal and ethical considerations in dispute resolutionStrengthen cross-cultural negotiation skillsPractice through real-life case studies and simulationsWhat You Will Learn
Practical, real-world skills for resolving disputes professionally and negotiating effectively.
Dispute resolution theories and conflict analysis techniquesChoosing appropriate dispute resolution mechanismsInterest-based and collaborative negotiation strategiesManaging difficult conversations and negotiation deadlocksMediation, arbitration, and conciliation processesLegal and ethical frameworks for dispute resolutionHands-on experience through role-play and simulationsTarget Participants
Business leaders, managers, and HR professionalsLegal practitioners, mediators, and arbitratorsPolicymakers and government officialsEnvironmental and sustainability professionalsCommunity leaders, NGOs, and development practitionersDiplomats and international negotiatorsTraining Modules
Module 1: Fundamentals of Dispute Resolution and NegotiationModule 2: Alternative Dispute Resolution (ADR) MechanismsModule 3: Negotiation Strategies and TechniquesModule 4: Legal and Institutional FrameworksModule 5: Practical Applications and Case StudiesTraining Style
The course uses an interactive and experiential learning approach, combining case studies,
simulations, role-playing exercises, expert-led discussions, and peer learning. Participants
practice real-life negotiation and dispute resolution scenarios and receive feedback to
strengthen their professional competence.
General Notes
Training manuals and reference materials providedCertificate issued upon successful completionTailor-made training available for institutionsContact: info@ecasiafrica.org
