CONCEPT NOTE
INTERNATIONAL TRAINING ON IMPROVING PUBLIC SERVICE DELIVERY
COURSE BACKGROUND
Public service delivery is the backbone of effective governance, directly influencing economic development, social equity, and citizen trust in government institutions. As populations grow and societal needs evolve, governments are increasingly challenged to provide high-quality, efficient, and accessible services in areas such as healthcare, education, transportation, public safety, and infrastructure. Inefficiencies, bureaucratic hurdles, corruption, and a lack of innovation often hinder the ability of public institutions to meet these demands effectively.
The Environmental Capacities and Sustainability (ECAS) Institute is committed to strengthening institutional capacities and promoting sustainable governance through high-impact training programs. As part of its mission to enhance public sector efficiency and accountability, ECAS introduces this course on Improving Public Service Delivery to equip professionals with the necessary knowledge and skills to drive reforms in governance and service provision.
Recognizing these challenges, this course is designed to provide public sector professionals with the tools, frameworks, and best practices needed to enhance service delivery. It delves into governance models, performance measurement systems, digital transformation, and participatory approaches to ensure that government services are responsive, inclusive, and sustainable. The course also examines the role of technology, policy-making, and institutional reforms in creating a more transparent, accountable, and citizen-centric public service system.
Through real-world case studies, interactive discussions, and problem-solving exercises, participants will learn how to overcome common service delivery challenges, drive organizational change, and implement innovative solutions to improve efficiency and effectiveness. By the end of the program, attendees will have a comprehensive understanding of modern public service delivery strategies and will be equipped with the necessary skills to foster institutional growth, optimize resources, and ensure that public services meet the evolving needs of citizens and stakeholders.
COURSE OBJECTIVES OF THE TRAINING
This course aims to:
- Equip participants with the principles and frameworks for effective public service delivery.
- Enhance understanding of governance structures and policy mechanisms that support efficient service provision.
- Introduce digital transformation and e-governance tools for improved service accessibility.
- Strengthen public sector capacity in performance measurement and accountability.
- Foster collaboration between government agencies, private sector actors, and civil society to improve service outcomes.
- Provide practical solutions to common challenges in public service delivery.
WHAT YOU WILL LEARN
Participants will gain:
- A deep understanding of public service delivery models and best practices.
- Knowledge of policy-making and institutional frameworks that enhance service provision.
- Skills in utilizing digital technologies and data-driven decision-making.
- Methods for engaging citizens and stakeholders to enhance service efficiency.
- Strategies for improving performance management and accountability in the public sector.
DURATION AND PROGRAM
TARGET PARTICIPANTS
This course is designed for government officials, policymakers, public sector managers, and administrators responsible for designing, implementing, and overseeing public service delivery. It is also highly relevant for local government leaders, municipal planners, and service delivery coordinators who seek to improve efficiency, responsiveness, and transparency in governance.
Additionally, the course benefits professionals from public agencies, civil society organizations, and international development partners engaged in governance reform, institutional strengthening, and capacity building. Academics, researchers, and consultants working in the fields of public administration, policy development, and governance will also find this training valuable in advancing innovative solutions for public service delivery.
TRAINING STYLE
The modules will be taught through PowerPoint presentations, and lectures and will
include a case study/field visit, breakout sessions, case studies and other
interactive discussion components.
The course will also include a few guest speakers, both in person and via Zoom and
other online learning platforms for overseas speakers. This provides useful real
world insights alongside the more theoretical aspects of the course.
The conference faculty shall consist of experienced decision makers, as well as
practitioners and representatives from established educational and research
institutions active around climate change, engineering and international
development. Throughout the course, theoretical presentation of concepts will be
moderated and more group discussions and plenary engagements will be optimized.
PowerPoint presentations will be made by facilitators and resource persons, to
highlight key concepts before embarking on group work.
TRAINING MODULES
The course is structured into five key modules, each designed to equip participants with essential knowledge and practical tools to enhance public service delivery. Each module contains carefully selected topics that address core challenges, strategies, and innovations in the field.
| No | Module | Details | |
| Foundations of Effective Public Service Delivery |
This module introduces participants to the fundamental principles of public service delivery, governance models, and the factors that influence efficiency and effectiveness in government services.
The key objectives are:
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| Institutional Reforms and Public Sector Modernization |
This module focuses on strategies for strengthening institutional frameworks and implementing reforms that improve service delivery efficiency.
The key objectives are:
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| Digital Transformation and Innovation in Public Service Delivery |
This module explores the impact of technology on public services and how digital solutions can drive efficiency and accessibility.
The key objectives are:
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| Public-Private Partnerships (PPPs) and Collaborative Approaches |
This module examines how partnerships between the public and private sectors can improve service delivery, enhance efficiency, and mobilize resources.
The key objectives are:
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| Monitoring, Evaluation, and Continuous Improvement |
This module focuses on developing effective monitoring and evaluation (M&E) systems to measure the impact of service delivery initiatives and ensure continuous improvement.
The key objectives are:
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9. GENERAL NOTES
- Training manuals and additional reference materials are provided to the participants.
- Upon successful completion of this course, participants will be issued with a certificate.
- We can also do this as a tailor-made course to meet organization-wide needs. Contact us to find out more: info@ecasiafrica.org.
- Payment should be sent to our bank account before the start of training and proof of payment sent to: info@ecasiafrica.org.
ABOUT ECAS INSTITUTE
The ECAS Institute designs and delivers independent and targeted training, research, and consulting services. Our work focuses on climate change and resilience building, carbon markets, renewable energy, nature-based solution, biodiversity conservation, agriculture and food systems. We are located in Nairobi, Kenya and work across the African region. We have implemented training and research assignments in Kenya, Tanzania, Uganda, South Sudan, Somalia, Malawi, Rwanda, Congo, and South Africa. Globally, we have supported our partners from the UK, Denmark, Italy, Sweden, Germany, and the USA.